Showing posts from April, 2020

SearchProtocolHost.exe Keeps crashing with Event ID 1000

I ran into an issue where the Window search service would constantly crash. The Event viewer showed the error below, and the crashdumps folder has a ton of SearchProtocolHost.exe.21580.dmp files. Faulting application name: SearchProtocolHost.exe, version: 7.0.9600.19660, time stamp: 0x5e4586a5 Faulting module name: mso20win32client.dll, version:, time stamp: 0x5e8a785b Exception code: 0x0241938e Fault offset: 0x00196a44 Faulting process id: 0x24a4 Faulting application start time: 0x01d617e35d974e4f Faulting application path: C:\windows\sysWow64\SearchProtocolHost.exe Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll Report Id: b5c9d48f-83d6-11ea-80fa-000c290a7afd Faulting package full name:  Faulting package-relative application ID:  Analyzing the crash dumps pointed to MSPST32.DLL but none of the users had PSTs loaded. I found this article , but it did not resolve the issue. Eventually the fix was to unin

Outlook Switching to Online Mode Even Though Cached Mode is Enabled

I have been dealing with an issue where a user's outlook would switch to online mode at random. The only way to resolve the issue was to log the user out of the computer and back in. Re-creating the account resolved the issue, but it came back the next day. Procmon and ProcExp didn't point to any clear causes. Eventually I was able to find the root cause by looking at the permissions of the mailboxes. The two mailboxes had Full Access to each other and auto mapping (never use auto mapping!) was enabled. This resulted in a situation where the mailboxes were fighting for who would be the primary mailbox, and who would be the secondary. Removing the permissions resolved the issue and both mailboxes worked correctly inside of Outlook. 

FSLogix Troubleshooting guide

This article will cover some common issues I have ran into, and steps on how to resolve them. The guide should be followed  in order  since most of the advanced items are usually not the cause of a problem. If you just set up FSLogix, make sure that you followed every step under  Deploying FSLogix Office 365 Containers  and  Deploying FSLogix Profile Containers Terminology ODFC = Office Data File Containers This is there Office (Outlook, Teams, Licensing) data is stored This can be used in conjunction with UPDs FSL Profiles Replacement for UPDs User profiles are stored here (Office data is stored in the ODFC) Cannot  be used in conjunction with UPDs Non-Issues The items below should be ignored when troubleshooting Local_ files under C:\Users If FSLogix profiles are enabled, these folders can be ignored. They will be deleted the next time the user signs in. Basic Checks Before troubleshooting any specific items you need to verify that all of th