Andy M

Just ran into an issue where Office apps would not open any documents saved in my OneDrive folder.  I would get the "Starting..." screen and then it would just close. Opening those same files from other locations like the desktop worked fine. The event log had some errors, but they didn't really point to a specific item: SettingSyncHost (14848) An attempt to open the file "C:\windows\system32\edbtmp.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8). SettingSyncHost (14848) {9842A2DC-6CA6-48E2-924F-3ECFD7461AD8}: Database recovery/restore failed with unexpected error -1216. SettingSyncHost (14848) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032. Running ProcMon revealed that Excel and Word did not have access to %l...

I ran into a strange issue today where Word and Excel would not open files on a user's desktop. Accessing them through regular share paths (\\server\share) would work, but DFS paths would not (\\company.com\share). The fix was adding the domain to the IE intranet sites. Create a new GPO Enable User Configuration/Policies/Administrative Templates/Windows Components/Internet Explorer/Internet Control Panel/Security Page/ Site to Zone Assignment List On the table enter Value name: \\company.com\* Value: 1